Support
Direct support.
From the people
who built it.
CheckSync is a product and service partnership. Every client deployment comes with a signed support agreement covering direct access to the team behind the product — not a helpdesk, not a ticket queue, not an anonymous support chain.
Support scope agreed in writing before go-live. Available by email or phone depending on the support contract.
What's included
Everything you need to operate with confidence.
Support under the signed agreement covers the full deployment lifecycle — from first terminal to ongoing operations across every site.
Direct phone & email line
No call centre routing, no anonymous ticket pool. You contact the CheckSync team directly — the same people every time.
Signed support agreement
Scope, response expectations and escalation paths agreed in writing before go-live. No ambiguity about what is covered.
Deployment & provisioning
Terminal setup, dashboard configuration and user onboarding handled directly alongside your team. No IT project required to go live.
Ongoing updates & patches
Product updates and security patches delivered continuously. Your deployment stays current without manual effort from your team.
Training at go-live and on request
Reception, security and management staff trained at deployment. Training available again as your team changes or grows.
Pilot-first onboarding
Every new client starts with a structured single-site pilot — real hardware, real data, real workflows — before any full rollout commitment.
How it works
Support from pilot to long-term operations.
Support is not bolted on at the end — it is part of the agreement from the first conversation.
Pilot agreed
Scope, sites and timelines confirmed. Hardware requirements discussed. Support model outlined before anything is signed.
Support agreement signed
Response expectations, escalation paths and support scope defined in writing. Both parties clear on what is covered before go-live.
Go-live & onboarding
Terminal provisioning, dashboard setup and staff training handled directly. Your team is operational from day one.
Ongoing direct access
Phone and email line open throughout the agreement. Updates delivered continuously. New sites, new users and operational changes supported as you grow.
Transparency
What support does not include.
We are direct about scope because that is what a written agreement requires.
General public enquiries
The support agreement covers active clients. Pre-sales questions and general enquiries are handled through standard contact channels before an agreement is in place.
Features outside the agreed scope
Custom development, integrations or configuration changes outside what is agreed are discussed as separate work rather than covered automatically.
Third-party hardware failure
CheckSync handles software operation and provisioning. Physical tablet hardware warranty and repair falls under the device manufacturer.
SLA guarantees without a contract
Response time guarantees apply only to clients with a signed agreement that explicitly includes them. Support scope varies by contract and is agreed in writing before go-live.
Worth knowing
Support is discussed before anything is signed.
Before a support agreement is finalised, the CheckSync team walks through scope, response expectations and escalation paths with every client. There are no surprises about what is or is not covered.
If your operations need a specific response arrangement — a 24-hour SLA, a dedicated escalation contact, multi-site rollout support — that conversation happens during the pilot stage, not after go-live.
Direct
No helpdesk chain
Written
Signed before go-live
Lifecycle
Not just go-live
Pilot-first
No blind commitment
Ready to start
Support begins with a pilot.
Every CheckSync deployment starts with a structured single-site pilot — real hardware, real workflows, real support. No commitment to full rollout until you are confident it works for your site.
Available under signed support agreement · Direct contact · Every deployment